Comactiva has been helping communication agency Navigator with language services for two decades.
When Navigator ordered their first translation back in 1998, Comactiva had only been around for two years. We were a growing agency, and Navigator quickly became a valued client. The company has a broad client base in a large number of sectors, and this has meant a wide variety of jobs over the years.
“Comactiva have helped us with many pharmaceutical translations. I’m delighted with our working relationship and the fast, accurate translations they deliver,” says Anette Andersson of Navigator, who has been working with Comactiva since the beginning. “I know them well, and they always help me out in tough situations.”
Helping clients out in sudden emergencies is second nature to Comactiva, and Navigator appreciate the good service and the trust that exists between our companies.
“Comactiva are easy to work with. I always get a fast response to my emails and a quick estimate,” says Anette.
She also appreciates the way Comactiva is happy to suggest improvements – that way the process is not static, but a dynamic collaboration that makes the end product even better.
Keeping in touch
After many years of working together, Navigator and Comactiva are certainly familiar with each other. The workload varies as the client’s needs change, and there can sometimes be quite a gap between contacts. Comactiva’s Managing Director, Thomas Rösch, stays in regular touch with Navigator to maintain client relations and see how things are going.
“Staying in touch and following up are important aspects of our service, and a lot of new clients really appreciate this. If a client’s struggling with a problem, a quick call might just reveal that we have a solution,” he says. “We’re constantly extending our range of services and relevant solutions. I pay the occasional visit to Navigator in central Malmö to catch up and talk about the latest developments, and I always feel very welcome.”