Privacy policy

Collection and handling of personal data:

• What personal data do we use?

  • First name, second name, e-mail address, company phone number and job title. We use these details to communicate information about our language services and maintain our business operation. These details are kept in Comactiva's CMS system Plunet and our CRM system HubSpot. Market research is done once a year via SurveyMonkey; this system keeps only first name, second name, company name and e-mail address.

  • The data are handled by employees of Comactiva Language Partner only, and in some cases by our third party suppliers (personal data assistants).

• How do we inform registered parties?

  • With e-mailings; registered parties may request to unsubscribe or be deleted at any time. When parties have registered for events and/or seminars.

• How do we deal with queries from registered parties?

  • Comactiva Language Partner's Personal Data Manager, currently the COO, deals with queries from customers. Conctact gabriella@comactiva.se 

• What regulations is our data handling based on?

  • The Swedish Data Protection Act, the GDPR and the rule of consent and/or the rule of legitimate interest.

• What is our consent process?

  • At present consent is dealt with using opt-out and/or opt-in using forms on our website.

  • It is possible to withdraw consent at any time. 

• Do we have any personal data relating to children?

  • No

• How are incidents dealt with?

  • The Personal Data Manager records all incidents, informs the affected parties and deals with any complaints.

• Are there any particular identity risks?

  • No.

• How do we view privacy by design? Is there protection in our IT-systems?

  • Yes, protection is intergrated in the systems we use; Plunet, HubSpot and Surveymonkey. 

• How do we use Hotjar?

  We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

  For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Policy for deletion requests:

• The Personal Data Manager is responsible for deleting all data about individuals in our systems within a 72 hour time frame. Contact linda.gardlov@comactiva.se if you want to be deleted from our systems. 

This Privacy Policy was updated on 4 april 2022.